Terms and Conditions

By accessing and using CivicBot's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

If you do not agree to these terms, you must not use our services.

CivicBot is a platform that facilitates communication between residents and local councils. Our service allows residents to:

• Report local issues and concerns
• Track the status of reported issues
• Receive updates from local councils
• Participate in community feedback and voting

CivicBot is currently in pre-launch phase. Services are being rolled out ward by ward based on postcode areas.

Waitlist Registration: By joining our waitlist, you provide your email address and role (resident, council member, or interested party). You consent to receive communications about CivicBot's launch in your area.

Accuracy: You agree to provide accurate, current information during registration.

Unsubscribe: You may unsubscribe from waitlist communications at any time using the unsubscribe link in our emails or by contacting info@civicbot.co.uk

When using CivicBot, you agree to:

• Use the service only for lawful purposes
• Not impersonate others or provide false information
• Not use the platform to harass, abuse, or threaten others
• Not attempt to gain unauthorized access to our systems
• Not transmit malicious code or spam
• Respect the privacy and rights of other users

Data Collection: We collect and process personal information as described in our Privacy Policy.

Security: We implement appropriate technical and organizational measures to protect your data.

Data Sharing: We do not sell your personal information. Data shared with councils is done so to facilitate service delivery and issue resolution.

All content, features, and functionality of CivicBot, including but not limited to text, graphics, logos, and software, are owned by CivicBot and protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our explicit written permission.

CivicBot provides a platform for communication but does not guarantee issue resolution. We are not responsible for:

• Actions or inactions of local councils
• Delays in issue resolution
• Service interruptions or technical issues
• Third-party content or links

To the maximum extent permitted by law, CivicBot shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

We strive to maintain service availability but do not guarantee uninterrupted or error-free operation. We reserve the right to:

• Modify, suspend, or discontinue services with or without notice
• Perform maintenance that may temporarily affect availability
• Limit access to certain features or areas

We may terminate or suspend your access to CivicBot immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

You may discontinue use of our services at any time.

We reserve the right to modify these Terms at any time. Material changes will be communicated via:

• Email notification to registered users
• Notice on our website
• In-app notification (when available)

Your continued use of CivicBot after changes constitutes acceptance of the modified Terms.

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

If you have questions about these Terms and Conditions, please contact us: